Terms & Conditions

By booking any package (Day Tour, 1 Night 2 Days, 2 Nights 3 Days, or Custom Cruise) with Sundarban Eco Explore ("Agency", "we", "us"), whether via phone, WhatsApp, online inquiry, or in person, you agree to comply with and be bound by the following Terms and Conditions.

Please read these clauses carefully prior to paying token advances. Any individual completing a booking on behalf of a group or family is deemed to have accepted these terms on behalf of all persons in the travel party.

To confirm and lock in boat safaris, permits, and resort allotments, the following payment steps apply:

• Token Advance: A minimum advance payment (typically 25% – 40% of the total quote) is required to secure room reservations, licensed safari boats, and government permits.
• Balance Payment: The remaining balance must be cleared on the departure morning upon arrival at the Godkhali Ferry Boarding Terminal (via Cash, UPI, or Bank Transfer).
• Permit Charges: Forest permits, guide fees, and boat entry clearances are non-transferable once submitted to the Forest Department.

In the unfortunate event you need to cancel your reserved tour, cancellation charges will be calculated from the moment we receive written confirmation via WhatsApp or Email:

Sundarbans navigation is governed strictly by the natural lunar tides (high water and low water ebb) and river currents.

• Tide Compliance: Boat cruise departure timings from Godkhali and watchtower visit sequences (Sajnekhali, Sudhanyakhali, Dobanki) may be rescheduled by the master boat captain to match tidal safety.
• Adverse Weather & Cyclones: In events of sudden depression, cyclone warnings, heavy river fog, or coastal warnings issued by the India Meteorological Department (IMD) / Forest Department, safaris may be restricted or halted.
• Force Majeure: We are not financially liable for unavoidable trip disruptions resulting from natural calamities, river blockages, strikes, or administrative governmental curfews.

The Royal Bengal Tiger, Estuarine Crocodiles, Irrawaddy Dolphins, and Spotted Deer inhabit an open, unfenced mangrove wilderness spanning thousands of square kilometers.

• Animal sightings are purely subject to natural chance, wildlife movement, and luck. We do not and cannot guarantee Royal Bengal Tiger sightings.
• Our experienced guides and boat drivers use their tracking skills and tidal understanding to maximize your wildlife viewing opportunities safely.

The Sundarban Tiger Reserve is a strictly protected Biosphere Reserve. Every traveler must adhere to the Indian Wildlife Protection Act (1972):

• Zero Plastic Littering: Throwing single-use plastic bottles, packets, or food containers into the river or forest is strictly prohibited and attracts heavy statutory fines.
• No Disembarking: Under no circumstances may a traveler step off the boat onto riverbanks or mudflats outside authorized Forest Department watchtower netting.
• Sound Pollution: Playing loud music, shouting, honking, or carrying external loudspeakers on board is strictly banned in core silence zones.
• Drone Flights: Operating consumer drones without prior written clearance from the Principal Chief Conservator of Forests (PCCF) is strictly illegal and subject to equipment seizure.

Guest security is our top priority. All tourist boats engaged by Sundarban Eco Explore are equipped with life buoys, life jackets, and primary first-aid equipment.

• Guests must wear life jackets when moving on open boat decks or entering boarding gangways when instructed by crew members.
• The agency is not liable for personal injuries caused by reckless behavior, ignoring captain safety instructions, or intoxication.
• Travelers are responsible for securing their personal luggage, cell phones, and high-end camera equipment during river cruises.

These terms and conditions are governed by and construed in accordance with the laws of India. Any legal dispute, claim, or difference arising out of tour services rendered by Sundarban Eco Explore shall fall under the exclusive jurisdiction of the competent courts in South 24 Parganas / Kolkata, West Bengal.